Email your question to Forsyth County Public Library’s “virtual” librarian, Natalia Tuchina, and receive an answer via return email. You may submit a reference question or ask about your account, the FCPL website or upcoming programs, our libraries, collections, etc.

Chat with a librarian. You can communicate 24/7 in “real-time” with a librarian through NCknows, a project for North Carolina libraries funded by a Library Services and Technology Act grant. NCknows librarians are usually North Carolina librarians but may be located throughout the United States. They can answer Forsyth County Public Library questions, but not questions specific to your account. It's your library when other libraries are closed!

Telephone Reference. Call a service desk with your questions any time The Central Library is open.
    Monday - Wednesday (9:00 a.m. - 9:00 p.m.)
    Thursday - Friday (9:00 a.m. - 6:00 p.m.)
    Saturday (9:00 a.m. - 5:00 p.m.)
    Sunday (1:00 - 5:00 p.m.) Labor Day to Memorial Day only

• Business & Science Department – 703-3020
  Questions related to business, non-profits, science, history, cooking, car repair, health, travel and law
• Children’s Department – 703-3040
  Questions related to programs for children, curriculum support materials, children’s literature and computers for children to use
• Circulation Department – 703-3030
  Questions about your library card, renewing books, or other account needs; or questions about books on tape and movies
• Humanities Department – 703-3050
  Questions related to the arts, fiction, literature, sports, psychology and biography, religion and grammar
• The NC Room – 703-3070
  Questions related to Forsyth County or North Carolina history, maps or genealogy
• Periodicals & Public Documents – 703-3060
  Questions about articles in magazines, newspapers or scholarly journals; or questions about government publications and other public documents

Computer Reservations can be made on eight computers at Central Library, for up to 2 hours up to a day in advance.
    2 PCs in Periodicals & Public Documents – 703-3060
    2 PCs in The NC Room – 703-3070
    4 PCs in Business & Science – 703-3020

Live Homework Help. Need help with a tricky problem or concept? Start a live, online chat session with a tutor ready to help you find the answer! Available every day between 2pm and 12Midnight, this service can help a student from 4th grade to 12th grade or intro college in a range of subjects including English, Math and Science.

Technical Support. To get the help you need, with questions about database access or computer issues related to using the Library’s website, you can do any of the following:

• Email your questions through a web form
• Start an online chat session with a librarian
• Or call the Business & Science Department - 703-3020 - if we don’t know the answer, we’ll help you find someone who does.